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以消费者的速度变化：电子商务如何加速物流创新由 lharrington group llc 总裁兼执行官 Lisa Harrington 教授撰写。它着眼于电子商务挑战商家和物流公司供应链的六个主要领域：客户对完美购买体验的期望；消费者“随时随地”购买和接收商品的愿望；城市配送需求激增；劳动力和工资通胀的竞争；新的在线销售模式的出现和需求的意外激增；和环境问题。这些挑战的影响在履行和一英里交付领域最为明显。例如，作为全球第二大电子商务市场的美国，劳动力占仓储运营成本的 40-60%。房地产公司世邦魏理仕预测 2018 年将增加 450，1和失业率一直很低，这在成本和招聘方面都存在风险，尤其是在高峰期。城市化进程的加快，加上来自具有社会意识的消费者和市政当局的压力——尤其是来自具有社会意识的消费者和市政当局——减少运输运营对环境的影响，迫使零售商寻找创造性的方法来平衡交付便利性和柴油动力汽车的里程减少。一英里。
example, and we see artificial intelligence becoming an enabler throughout our business in the future. There is no ‘silver bullet’, but companies must embrace new technologies and innovate to thrive.”
Acknowledging that innovation can itself be a profitability challenge, particularly if approached at the wrong pace or with excessive outlays of capital, the research also detailed a three-step approach to innovating successfully: focusing on innovations that provide differentiation; adopting a long-term, strategic view of innovation; and bridging the silos of people, software and machines.
“Given the complexity of the global logistics industry, the huge variance across markets and regulatory environments, and the competitive differentiation that comes from relationships and in-depth knowledge of customers’ supply chains, we still see people playing a critical role in the industry for the foreseeable future,” said Allen. “The companies that will win the race to future success are those that are able to combine the expertise of their people with software and machines most effectively.